FAQ REPOSITORY
Live Testing Browsers
Live Testing Sessions
Developer Tools
Automated Screenshots
Responsive
LT Browser
Live Testing Browser
Would I need to install a software or extension to use LambdaTest virtual machines?
No. You don't need to install any software or extension or plugin or setting configurations of any type. Just need to login to LambdaTest.com, open the virtual machine through launcher, and start testing. That's the beauty of cloud. It gets you started super quick.
Which operating systems, browsers, and browser versions are you providing for cross browser testing?
There are 2000+ browsers, browser versions, operating systems, devices, and resolutions to choose from. To find out about the complete list of available browsers, checkout this page here
Are the sessions really running on real browsers or are they just emulators?
All desktop session right now are running on real browsers real operating system and are powered by real machines. Mobile browsers right now are running on emulators. We are working right now to bring real mobile devices as well.
Why are you running windows server edition? It is the same as windows desktop edition?
Microsoft Windows Desktop Editions licences does not support remote access to users. So we use Windows Server editions and implement Desktop experience in it. It has exactly the same experience as Windows desktop editions and they are running Internet Explorers made for desktop editions.
How much time it takes LamdaTest to add new browser version when it's released?
Whenever a new stable browser version is released we usually implement it in our platform within a week. We also test them ourselves first before providing it to customers to make sure that testing experience is optimum for all users.
Are operating systems 32 bit or 64 bit?
Here are the operating systems and browsers running on 32 Bit Operating systems.
Windows XP: Internet Explorer 8 , Firefox, Chrome, Safari, Opera
Windows 7: Internet Explorer 8, Firefox, Chrome, Safari, Opera
Here are the operating system and browsers running on 64 Bit operating systems.
Windows 7: Internet Explorer 10, Firefox, Chrome, Safari, Opera
Windows 8: Internet Explorer 10, Firefox, Chrome, Safari, Opera
Windows 10: Internet Explorer 11, Firefox, Chrome, Safari, Opera
All Mac Operating systems run on 64 Bit operating systems.
Windows XP: Internet Explorer 8 , Firefox, Chrome, Safari, Opera
Windows 7: Internet Explorer 8, Firefox, Chrome, Safari, Opera
Here are the operating system and browsers running on 64 Bit operating systems.
Windows 7: Internet Explorer 10, Firefox, Chrome, Safari, Opera
Windows 8: Internet Explorer 10, Firefox, Chrome, Safari, Opera
Windows 10: Internet Explorer 11, Firefox, Chrome, Safari, Opera
All Mac Operating systems run on 64 Bit operating systems.
Which Rich Internet Applications (RIA) would be pre-installed in the browsers?
All our virtual machines comes with pre-installed latest versions of Adobe Flash, Adobe Shockwave, Adobe Reader, JAVA Runtime Environment, Microsoft Silverlight, and Quicktime.
Would I be able to use keyboard shortcuts like copy paste in remote desktops?
You would have full access to all keyboard shortcuts. For people using same operating systems on both their local computer and virtual machine won't have any problems. However people who are using Mac machines to access Windows VM or Windows machine to access Mac VM, would have to careful about OS specific shortcuts. For example when working on Mac OS, use Control Key instead of command key for copy pasting.
Would I be able to download and upload files in the remote browser?
Yes you can. You would have full access to download and upload functionalities. You can access Downloads folder through File-> Open file, or Control+O shortcut. Be advised however, each downloaded file will be automatically erased on shutting down the sessions.
Would I be able to change browser settings?
You would have full access to all browsers settings. Be advised however, if you need very specific browser settings, you would have to re-configure browser settings on starting each new session.
I am not able to properly hear the sound in the virtual machine. What is happening?
For Chrome and Firefox browsers, you should be able to access audio streaming and therefore should be able to hear sounds properly. For mobile emulators, Internet Explorer, and Safari, we currently dont have support to provide you access to Audio. It's because of the inherent technology involved in these browsers. We are working on a workaround though so let's see.
Live Testing Session
How many simultaneous sessions can I start using one account?
In the free plan you can run only one session at a time. Paid plan users can run multiple sessions depending upon their plan. Click here to checkout multiple session plans and their pricing.
It is showing 'Session Limit reached' error even though I am not running a session.
The number of sessions is limited by number of sessions running by a organisation, not by user. Therefore it is entirely possible that you reach out of session limit even if only one or two users are using LambdaTest tool. Co-ordinate with your teammates in this case. If you are sure there is session issue from our end, you can raise a ticket at our support portal here. Don't worry, we have a very fast turnaround time.
What happens when I leave the session idle?
By default, if you leave the Lamdatest Live session idle for 5 minutes, the app will prompt a reminder. If no action is taken then LambdaTest would close the live session. You can change this setting from Live settings options. Checkout this link to understand more about it.
What happens when I switch to another tab in my browser?
Switching tab won't stop or pause the Live session. If left idle for 5 minutes or more, Lambdates will prompt a reminder and if unanswered will close the session.
When you give the machine to somebody else would they be able to access my history and saved passwords?
The moment you close the session, LambdaTest automatically sanitize the whole virtual machine. What that means is that we delete all historical data, downloads, installed extensions, saved passwords, etc. We reset the browsers to factory settings. This automatically logs you out of all pages and auto deletes all data that you may have saved. You would still have access to screenshots and issues you may have generated during the session.
Would i have to reset and re-configure browser settings everytime i create a new session?
Right now yes. Every time you close a session we would reset all settings. We are working on a way to help you change and save a set of customized default browser settings. If your need is critical and changing browser settings in each new session takes a lot of your time, send us a message from here. We will try to find a solution for you.
It is showing that my IP is blocked. Why did this happen? How do i unblock it?
There maybe a number of reasons why this happened which include
LambdaTest test flagged the IP for excessive spam registrations.
LambdaTest flagged the IP for violating terms of use or privacy policy
To prevent our system from spam or security threats
If you think that your IP has been flagged erroneously, raise a ticket at our support centre
here
LambdaTest test flagged the IP for excessive spam registrations.
LambdaTest flagged the IP for violating terms of use or privacy policy
To prevent our system from spam or security threats
If you think that your IP has been flagged erroneously, raise a ticket at our support centre
here
It is showing parallel user limit reached. What does that mean?
LambdaTest test system allows only a limited number of concurrent running sessions per organisation. This limit is defined by the plan that you have subscribed. If you need more concurrent sessions, you can change your plan here, or contact one of our sales executive by leaving a message here.
I found a bug and now I want to take a screenshot of the webpage running on LambdaTest real time browser. How can I do that? Where are they saved?
It's simple. In real time browser, on left side you will find multiple action buttons in the controller. One of them will be a screenshot button with camera icon. Just click that and in no time your screenshot will be recorded. Once recorded, an image editor will pop up where you can edit the screenshot, mark it as a bug and comment about the details. Lastly, you can find them anytime in test logs section of the menu.
How do I report the issue to my team? How can I check the issues created by my organization and team? And can I still report a bug if I am the only one in team?
By going to the issue tracker, you can add your teammates as watchers for the particular issue and you can also assign them the issue by marking them as 'assignee'. Incase the team-mate is not added yet, you will also find an option in the tracker to invite them.
Developer Tools
What developer tools come pre-installed in each LambdaTest Live remote session browser?
LambdaTest Live has all major developer debugging tools like Firebug, Web Developer, YSlow etc. For complete list of Developer tools that comes pre-installed with the browsers, checkout this page here.
Can I install any additional tool that I like?
Yes. You have full access to browser extensions and therefore can install any additional tool you like. However that tool be deleted once you close the Live session and you would have to reinstall it again in next session to use. If you are facing any problem around installing a tool on browser, raise an issue in LambdaTest Support portal and we would be glad to help you out.
Automated Screenshot
What resolutions, browsers, operating systems and devices are supported by the LambdaTest Automated Screenshot product?
To know more about browsers os devices and resolutions supported by LambdaTest checkout this page here
Can I share these screenshots with my team?
Yes. You can share these screenshots with your team. To know more about how you can do it, check out this tutorial guide here.
Is there anyway I can take screenshot of pages behind firewall or authenticated pages?
LambdaTest comes with enterprise level local tunneling features. You can connect your local or production servers with LambdaTest Servers via secure SSH protocols and test your secure pages easily.
What happens when I switch tabs during when screenshots are being generated?
LambdaTest won't stop or pause the screenshot generation process. LambdaTest automatic screenshot tool will generate screenshots and then will wait for your further actions.
Responsive
On starting Responsive Testing, it is showing "A job is already in progress". What does that mean?
It means that you have either reached the number of concurrent sessions limit or there is some other type of testing session running somewhere in your account. Check all your tabs in all browsers and close any live or automated screenshot session running in them.
Can I also save screenshots generated during Responsive testing?
Yes, you can. To know more about it checkout this guide here
LT Browser
Can I record video of a test sesssion?
Yes. Open you website in any device and click on the video recording button, a timer will start and you will be able to record your interaction of the website within the device. The timer will continue to run unless you stop the recording by clicking over the same video recording button.
Where can I find recorded videos & highlighted images?
To access any of your captured screenshots or recorded video, visit the Media. In Media, you’ll find tabs for Images & Videos. You can download, share, and delete any image or video from the Media tab. And similar to in-built image editor, you can mark a bug from an image stored in Media as well.
Can I test locally hosted websites using LT Browser?
Yes. All you need to do for testing your locally hosted web-apps or websites, is to provide the localhost string as the URL in the header of your LT browser and you’ll be able to access your localhost server.
How To Debug My Website In LT Browser?
With LT Browser, not only can you evaluate how your responsive web design might look over 45+ devices but you can also debug your web-application to figure out the root cause behind a browser or UI bug. To debug your website, click on the button with the debug icon.
Why is Device Sync not working for my website?
Certain websites block the script which we use for the Device Sync feature to work. It doesn't let the WebSocket connection stay. Generally, the e-commerce and social media websites block this script to prevent data scraping and crawling bots. Whenever you test the particular website, you will get a warning message. You are requested to disable the Device Sync for that particular website.
Why is Device Sync lagging for my website?
Device Sync works with loading a script on the website, which creates a WebSocket connection. You need to wait for the web page to load completely before the Device Sync can be used. For certain websites that have a different scroll behavior for the images and pages, the Scroll Sync might behave in this way.
I am not able to generate a Performance Audit report for my website.
The audit report can be generated only for the public URLs. We currently use the Google LightHouse API to fetch the performance data which limits the audit for private or locally hosted web pages.
Can I share the performance audit report with my team?
Yes, the audit reports are shareable. You can either generate a non-expiring shareable link or share the report with your team over email. Currently, we don’t provide a feature to export the Audit report as a PDF or doc.
Why is my website rendering differently in LT Browser when compared to real devices or EMU/SIM?
You can try clearing the cache using the 'Clear Website Cache' option under 'Advanced settings'. If the issue persists, this might be due to the web view. Currently, LT Browser uses web view to render the website. Therefore, the content renders accordingly. So in certain edge cases for some configurations, you may notice that the website behavior is slightly different from that on the real device.
Why does my website load differently on LT Browser and Real time testing?
The website might have certain OS-level configuration requirements that don’t get replicated on LT Browser. For such scenarios, we suggest you use the real-time testing feature of LambdaTest.
Some elements of the website are loading differently in a normal browser and LT Browser?
This can be due to the cache of the website. You can clear the cache using the 'Clear Website Cache' option under 'Advanced settings'.
How do I clear the website cache and perform a hard reload?
You can try clearing the cache using the 'Clear Website Cache' option under 'Advanced settings'. The webpage then opens with cache cleared and the tests can be performed once the page loads completely.
I am not able to open the hyperlinks that open in New Tab.
This issue can be solved with the widget and pop-up toggle from the 'Advanced Settings'. When the toggle is off, the links will open in New Tab. Otherwise, the links would not open in the new tab. Also, you can open the links in New Tab by using the shortcut 'Ctrl+click' even while the toggle is off.
I am not able to use widgets on my website in LT Browser.
To use the widgets, you can enable the Widgets and Popups toggle from the ' Advanced Settings' of the app.
Can I edit Custom Devices?
No, custom devices can only be deleted and recreated with the required configurations.
What difference does it make when I add a custom device with the same dimensions as desktop or as mobile?
It has the following differences:
Different frames appear for Desktop, Laptop, Mobile or Tablet.
Zoom functionality changes too. For mobile, it is frame Zoom and for Desktop and Laptops, it is content Zoom.
Rotate functionality is enabled for Mobile and Tablet but not for Desktop and Laptops.
The thumbnail icon that is used in the left menu is with respect to the selected device type.
Different frames appear for Desktop, Laptop, Mobile or Tablet.
Zoom functionality changes too. For mobile, it is frame Zoom and for Desktop and Laptops, it is content Zoom.
Rotate functionality is enabled for Mobile and Tablet but not for Desktop and Laptops.
The thumbnail icon that is used in the left menu is with respect to the selected device type.
