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City Furniture, A Million-Dollar Retailer, Achieves 40% Faster Test Execution in Biweekly Sprints

40%

Faster Web Test Execution

20%

Faster Mobile Test Execution

50%

Cost Efficiency

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LambdaTest has significantly boosted our testing speed, is easy to implement, and provides exceptional support. Last week, when some of our tests were stuck in the queue, LambdaTest resolved the issue within a day, something that would have taken weeks with our previous platform.

Nicholas Paulsen, Senior Quality Engineer, CITY Furniture

About City Furniture

City Furniture is a $608.9 million retailer, providing high-quality furniture and mattresses across over 24 showrooms.

Established in 1971 and headquartered in Florida, USA, the company has built a reputation for innovation, commitment to quality, affordability, and outstanding customer service over its 50 years of excellence. It employs around 1,800 people and continues to thrive as a leading and premium retailer in South Florida.

For City Furniture, delivering a flawless online shopping experience is a top priority for enhancing customer satisfaction, as their sales strategy combines both online and offline channels.

And thorough testing was a non-negotiable element for making that happen.

From Weeks of Unresolved Issues to Struggle with Testing Instability

City Furniture, with a decade-long online presence, was facing bottlenecks that slowed their software release cycle before switching to LambdaTest. They had been using a major competitor but were unhappy with the platform due to these issues:

Persistent Stability Challenges: Stability was a persistent challenge. City Furniture faced an unreliable testing environment, where issues such as failed test executions and delayed responses from the system were common. Test queue issues were a particular pain point.

Never-Ending Cycles of Pending Issues and Frustrating Customer Support: One of the key issues they faced was the never-ending cycle of unresolved problems. Every time an issue arose, it took an extended period—sometimes weeks—to get a resolution. Their customer support processes were slow and often didn't provide quick fixes, leading to significant delays in their project timelines.

Before I joined City Furniture as a QA Automation Engineer, we were already using a competitor platform and dealing with persistent issues. Swiching to LambdaTest resolved these long-standing challenges for us.

Nicholas Paulsen

Senior Quality Engineer, CITY Furniture

Stability, Speed, Support, and Cost Efficiency: The Four Pillars Driving City Furniture's QA Success

City Furniture was no longer seeking just another testing tool; they needed a dependable test partner capable of providing timely support, managing continuous issues and requirements, and supporting their release cycle and digital presence, which generates millions in revenue.

Stable and Scalable Testing Environment

City Furniture switched to LambdaTest for better stability, overcoming infrastructure bottlenecks, and ensuring a more reliable and efficient software release cycle. LambdaTest provided a robust testing environment that effortlessly scaled to meet their evolving testing needs.

Customer Support Accelerating Problem Resolution

LambdaTest's exceptional support system became a key differentiator. In stark contrast to their previous experience, where issues often took weeks to resolve, LambdaTest's responsive and proactive support team efficiently addresses problems, often within a day, ensuring minimal disruption and helping City Furniture meet deadlines.

The Customer Support at LambdaTest has been excellent with everything we do. Last week, when some of our tests were stuck in the queue, LambdaTest resolved the issue within a day—such issues used to take weeks to resolve with our previous platform.

Nicholas Paulsen

Senior Quality Engineer, CITY Furniture

Accelerated Testing for Faster Results

While stability and support were important, the most dramatic improvement came in test execution times. With LambdaTest, they achieved 40% faster web test execution and 20% faster mobile test execution, dramatically accelerating their testing process.

Maximized Performance with Optimized Costs

City Furniture found better value by delivering both superior support and faster performance at a more competitive price with LambdaTest. This led to 50% cost efficiency and improved parallel support, optimizing their testing spend without compromising on quality.

Effortless Integration

LambdaTest's easy implementation and seamless transition allowed City Furniture to get started quickly without a complex setup. The straightforward integration lets their testing team focus on execution, not on navigating platform challenges.

City Furniture Optimizing Biweekly Testing Cycles with LambdaTest

City Furniture's 9-member QA team ensures product reliability across web and mobile platforms. With a two-week sprint cycle and a "release when ready" approach, they maintain flexibility and responsiveness while delivering high-quality updates on time.

LambdaTest supports its testing cycle with web and mobile automation test plans.

Web Automation: With the Web Automation plan, City Furniture streamlined its workflow, leading to faster execution times. With 40% faster web test execution, they were able to complete tests more efficiently, enhancing their release cycle.
Mobile App Automation: LambdaTest's mobile app automation on real devices helped City Furniture scale its testing. With 20% faster mobile test execution, they were able to test a broader range of mobile devices, get quicker feedback, and meet deadlines more efficiently.

Consolidating Fragmented Test Infrastructure with LambdaTest

Test infrastructure fragmentation has been an ongoing challenge for City Furniture. They were managing multiple types of tests—UI tests, mobile app tests, API tests, and database tests—each in separate silos. Integrating these into a unified strategy was difficult. With LambdaTest, City Furniture began streamlining their testing processes, running web and mobile tests together on a single platform. LambdaTest's unified testing capabilities brought their data together to a great extent, creating a more efficient and cohesive testing workflow.

The Impact: From Delays to Delivery

For City Furniture, the switch to LambdaTest transformed their testing approach from a bottleneck into a competitive advantage. Their team no longer struggles with stability issues, or long support delays.

Instead, they've achieved:

Accelerated releases with 40% faster web testing and 20% faster mobile testing.
Enhanced test stability, driving improved quality with more reliable test execution.
Exceptional customer support, with issues resolved in days instead of weeks.
50% Optimized costs with greater efficiency.

Want to experience a similar transformation for your testing infrastructure? Book a demo with LambdaTest today and see how we can help you achieve faster, more reliable testing while optimizing costs.