Acceptable Use Policy

3.1. Unlawful Activities

• Violating any applicable law, regulation, or contractual obligation (including data protection, intellectual property, AI governance, and export control).
• Engaging in fraud, bribery, corruption, money laundering, or other unethical conduct.

3.2. Harmful or Abusive Behavior

• Harassing, exploiting, discriminating, or harming individuals, organizations, or protected groups.
• Generating or transmitting malicious code, malware, spam, or denial-of-service attacks.

3.3. AI-Specific Misuse

• Using AI features to generate inaccurate, biased, unlawful, or unethical outputs.
• Attempting to disable, bypass, or tamper with AI safeguards, filters, or monitoring mechanisms.
• Providing harmful or manipulative Inputs intended to create infringing, offensive, or unsafe Outputs.
• Using AI features for high-risk prohibited purposes under the EU AI Act (e.g., biometric surveillance, predictive policing, social scoring).

3.4. Data & Privacy Violations

• Collecting, processing, or sharing personal or sensitive data without lawful basis or explicit consent (GDPR, CCPA, DPDP).
• Uploading health, payment card, or protected data (HIPAA, PCI DSS) unless explicitly authorized and compliant.
• Using LambdaTest services to create datasets for unrelated AI model training without authorization.

3.5. Platform Abuse

• Reselling, sublicensing, or redistributing LambdaTest services without authorization.
• Misusing APIs or features to overload, disrupt, or degrade LambdaTest systems or other customers’ environments.
• Circumventing access controls, security mechanisms, or account protections.

LambdaTest is committed to ensuring optimal availability, reliability, and equitable resource distribution across it's global customer base. To achieve this, LambdaTest implement a Fair Usage Policy (FUP) that balances customer needs, prevents misuse, and promotes best practices in test execution. FUP limits for each LambdaTest product are communicated to each customer at the beginning of the customer's subscription plan.

LambdaTest’s FUP safeguards the platform’s availability, reliability, and fairness by balancing time-based and resource-based usage. By adhering to this policy, customers help maintain an equitable environment that ensures consistent performance for all users.

i. Time-Based Fair Usage

• Each organization is entitled to a maximum daily test execution duration.
• Individual user limits may also apply to prevent single-user overuse or excessive usage of test execution slots.
• Idle sessions and unnecessarily long-running tests are subject to automatic termination after a defined timeout.

ii. Resource-Based Fair Usage

• To ensure equitable distribution, limits are applied to specific resource types such as:
• High-demand OS/browser/device combinations.
• Specialized test configurations or infrastructure.
• An organization may not consume more than a pre-defined proportion of any unique resource pool at a given time.
• Excessive concurrent usage of the same configuration may be queued or throttled to allow fair access for others.

4.1. Enforcement Mechanisms

LambdaTest monitors system-wide usage patterns to identify excessive or unfair consumption.

• Monitoring: LambdaTest continuously monitors test execution usage and infrastructure demand.
• Notification: Customer exceeding thresholds will receive usage alert with recommended corrective actions.
• Throttling /Queuing: Test beyond applicable FUP limits, as communicated to customer, may be delayed or deprioritized during peak times.
• Suspension of Misuse: Persistent violation or exploitation (e.g., automated attempts to bypass limits) may result in temporary suspension or restricted access.
• Enterprise Subscription Exception: Customers with higher contracted limits (Enterprise Plan) may receive customized limits.

4.2. Customer Responsibilities & Best Practices

We encourage customers to:

• Use parallel testing strategically rather than extending test duration.
• Release unused/idle sessions promptly.
• Distribute tests across different browsers, devices, and configurations.
• Plan and schedule tests efficiently to optimize allocated time.
• Work with LambdaTest support team or Account Manager for enterprise- level capacity planning.

4.3. Continuous Improvement

• FUP thresholds are reviewed periodically to adapt to evolving usage patterns, capacity upgrades, and customer needs.
• Global regulatory requirements (ESG-linked resources transparency, GDPR, AI Act)
• Cloud Infrastructure scaling and capacity upgrades
• Industry benchmarks (e.g., SaaS and Software testing norms)

By following the FUP, customers contribute to a sustainable, reliable, and industry-standard testing ecosystem.