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Extracting Testing Insights From Support Tickets | Lidia Barkanova

Extracting Testing Insights From Support Tickets | Lidia Barkanova

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About the talk

Watch this session, where 𝐋𝐢𝐝𝐢𝐚 𝐁𝐚𝐫𝐤𝐚𝐧𝐨𝐯𝐚, Lead Quality Engineer at Infobip, explains how to leverage customer feedback to enhance your testing strategy, improve UX, and accelerate product co-creation. Discover practical methods for analyzing and visualizing feedback, and learn how her team successfully integrated these insights into organization-level reviews.

Key Highlights

35+ Sessions

60+ Speakers

20,000+ Attendees

2000+ Minutes

Live Q&As

Key Topics Covered

How to get valuable insights from customer complaints and utilize them in the testing strategy.

Practical example of how to visualize the results of the analysis.

Success story – how we got a space on company-level business review meetings to share insights about quality and action plans based on them.

Testμ

Testμ

Testμ(TestMu) Conference is LambdaTest’s annual flagship event, one of the world’s largest virtual software testing conferences dedicated to decoding the future of testing and development. Built by the community, for the community, it’s a space where you’re at the center, connecting, learning, and leading together. From deep-dive sessions on emerging trends in engineering, testing, and DevOps, to hands-on workshops and inspiring culture-driven talks, every experience is designed to keep you at the heart of the conversation.

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