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Now Log Bugs Using LambdaTest and DevRev

Devansh Bhardwaj

Posted On: November 22, 2022

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Read time5 Min Read

In today’s world, an organization’s most valuable resource is its customers. However, acquiring new customers in an increasingly competitive marketplace can be challenging while maintaining a strong bond with existing clients. Implementing a customer relationship management (CRM) system will allow your organization to keep track of important customer information. This will enable you to market your services and products to these customers better.

Customer relationship management is the most effective way to maintain and cultivate customer relationships. It serves a business purpose and can create strong personal bonds between people. Such bonds drive businesses to new levels of success.

A comprehensive customer relationship management system allows you to target marketing efforts, shorten sales cycles, and provide better customer service. Finally, a fully integrated CRM eliminates data silos, enabling cross-departmental collaboration and presenting a unified front to customers.

DevRev is one such customer relationship management (CRM) system that seamlessly integrates customer support conversations and tickets with developer issues and product enhancements.

With the help of LambdaTest and DevRev Integration, you can quickly file bugs while performing live-interactive testing of your web applications from the LambdaTest platform to your DevRev instance and gain valuable insights into product issues. If you wish to know about this integration, you can follow our detailed documentation on how to integrate LambdaTest with DevRev.

Integration


What is DevRev?

DevRev

DevRev is a software organization that brings developers and customers together in the era of product-led growth. The organization offers a CRM platform for developers that leverages data, design, and machine intelligence to empower them to build, support, and grow their customer bases.

When most organizations have low net promoter scores (NPS) and high customer churn rates, DevRev strives to change the status quo of software development organizations by making them more customer-focused.

Why use DevRev for managing developer-customer relationships?

Businesses utilize customer relationship management systems to track and analyze customer data. The software collects information from different customers, integrates that data into a single database, and stores the information for future use.

DevRev is the organization behind the world’s first DevCRM system. They have brought the voice of the customer from the front office and connected it with your product on one end and real-time, social, and work management on the other. This enables you to get ongoing customer feedback, improve products and services, and stay competitive in today’s marketplace.

Unlike other CRM systems, DevRev is a revolutionary software that allows companies to merge customer service and product development.

Here are some of the use cases of DevRev that set it apart:

Product Management:

DevRev helps you manage features and capabilities related to your product, making it easier to delegate work and understand the different components of your product. Within DevRev, you can also manage the products, capabilities, and features within Trails.

Work Management:

With DevRev, you can assign work to your team and track individual progress on issues. This is connected to your product capabilities and the customer conversations managed within DevRev’s Vistas. These connections are managed within DevRev Vistas, a visual interface that simplifies the management of complex parts of your project.

Support:

The DevRev platform has a feature called PLuG that enables companies to embed a Conversations widget within their applications. Once PLuG has been enabled, all customer conversations can be tracked within DevRev. Any conversation can be immediately linked to a ticket, a ticket to an issue, and subsequently to a part (capabilities).

LambdaTest Integration with DevRev

By integrating LambdaTest with DevRev, you can file bugs while performing live-interactive testing of your web applications from the LambdaTest platform to your DevRev instance, thus saving time and effort.

Along with this, LambdaTest allows you to perform automated browser testing on an online browser farm of 3000+ real browsers and operating system combinations to achieve greater test coverage.

Integration with DevRev

When DevRev integrates with LambdaTest, you can access a comprehensive solution that combines in-app product support with a scalable and customizable ticketing platform that turns agents into customer engineers.

DevRev allows you to visualize and connect the features and capabilities used by your customers to the services that power them, build roadmaps that last, track customer interactions, and enrich your parts with system and user metrics.

To set up LambdaTest and DevRev integration, you must configure your LambdaTest Credentials (Username and Access Key). You can get them by your LambdaTest Profile.

All in All!

LambdaTest is excited to announce its integration with DevRev, allowing you to take your business to the next level. Now that you’ve integrated DevRev into your CRM, you can automate routine CRM tasks, freeing you to focus more on your most important work. We hope this new integration with DevRev will greatly benefit you while maximizing your productivity.

Try our new DevRev integration and share your thoughts on the LambdaTest Community. You can also contact us via our chat portal or by mail at support@lambdatest.com.

Happy Testing! 😀

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Devansh Bhardwaj

Devansh works as a Digital Marketing Executive at LambdaTest. With a degree in Business Administration and a keen interest in technology, he loves to write about the latest technology trends.

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