Oops, AI Did It Again: How to Get AI to Stop Being Weird and Actually Be Useful | Dona Sarkar
In this insightful TestMu 2025 session, 𝐃𝐨𝐧𝐚 𝐒𝐚𝐫𝐤𝐚𝐫, Chief Troublemaker - Copilot and AI Extensibility, Microsoft, delves into the challenges of AI adoption and usage in businesses. Through humorous anecdotes and real-world examples, she highlights how AI is often overhyped and the misunderstandings surrounding its capabilities. The session explores why AI sometimes produces unreliable or bizarre outputs, such as hallucinations or incorrect responses, and how to guide and govern AI to make it truly useful.
Dona addresses critical issues such as data integrity, the proper use of AI for different tasks, and the importance of feedback loops for model improvement. She also emphasizes the value of understanding AI’s role within specific business workflows and how AI adoption needs to be top-down within organizations.
The importance of understanding AI’s limitations and use cases.
Why AI might not always be the solution and when it’s better to stick to old-school automation.
Practical advice for overcoming the challenges of AI integration and governing it to ensure useful outputs.
Building a roadmap for AI adoption that includes real-world experiments, use cases, and feedback loops.
Understanding that AI is not here to replace jobs but to enhance productivity and innovation.

Testμ
Testμ(TestMu) Conference is LambdaTest’s annual flagship event, one of the world’s largest virtual software testing conferences dedicated to decoding the future of testing and development. Built by the community, for the community, it’s a space where you’re at the center, connecting, learning, and leading together. From deep-dive sessions on emerging trends in engineering, testing, and DevOps, to hands-on workshops and inspiring culture-driven talks, every experience is designed to keep you at the heart of the conversation.